|“We needed a full audit done of all our Telstra mobiles and landlines…we finally feel in control of our telecommunication expenses.”
I would like to express my appreciation to Luke and the TelcoCentric team. We needed a full audit done of all our Telstra mobiles and landlines as it had not had any attention for a long time. This was carried out in a timely and professional manner. We implemented the changes suggested and are now saving a significant percentage of the bill. We finally feel in control of our telecommunication expenses and look forward to working with them in the future. Thanks very much.
“Luke’s proposal considered our need; to reduce the number of players managing our telephony, provide a single point of responsibility and all at a good price point.”
Christadelphian Aged Care is a not for profit organisation that provides the care needs for over 650 elderly residents within six sites across the greater Sydney area, employing some 700 staff. Mid 2007 we embarked on a telephony consolidation project having had sites managed by different carriers and brokers. Following some extensive reviews we accepted the proposal for landline & mobile services which had been orchestrated by Luke Mansfield and his team. One vendor proposed an “all singing all dancing” solution that was way over our requirement. Luke’s proposal considered our need at the time, to reduce the number of players managing our telephony, provide a single point of responsibility and all at a good price point, as well as the fact that we were expanding in number, both from a mobile handset perspective and also a physical site perspective, so hence not being locked in to inflexible contracts.
This was no mean feat considering some of our locations and where standard provisioning might have solved halve of our communication issues, his understanding of industry ensured we could solve the remaining problems with a new piece of technology. For example poor GSM coverage for management staff at a couple of locations was remedied using femtocell technology, even at one of our manager’s homes!
To this end, CAC (both from a financial & technological perspective) would recommend the services of Luke Mansfield in providing a telephony solution for any organisation, big or small!
”We have now cut the monthly bill by 40%”
After being ripped off for the last 5 years, Luke and the team at TelcoCentric were a breath of fresh air. Thanks to them we have now cut the monthly bill by 40% by adding unlimited calls to mobiles and canceling 2 lines we didn’t know we even had. The most frustrating finding of the audit was that we have paid for 2 handsets that we never even received every month for the last 5 years. No-one has ever pointed this out or asked us about this before. We really appreciate the hard work chasing up the credits. Luke is a pleasure to work with and a huge asset to our business. I would gladly recommend his services.
|“We would definitely recommend Luke to anyone for all things telecoms – it’s great to have one guy to call for all phone related stuff and just know it will be sorted.”
Luke blew us away with his attentiveness, attention to detail and jaw dropping service level. We were in a bind with our current mobile carrier (poor coverage at home and work etc), also needed a better voip phone system for our office and we didn’t want to spend much on phone calls as we are a recruitment agency that makes stacks of calls to mobiles everyday so we rely on bundled all you can eat type phone plans. Luke was able to quickly compare our bills and run up different models and products provided by the different carriers to get us the perfect solution and balance between quality of calls and price. The solution was both creative and cost effective and allows us to make unlimited calls to mobiles and fixed lines per month for a fixed cost on our landline voip service. We ended up with a combination of Telstra and Optus mobiles and a dedicated VOIP ADSL line for our office calls for no extra. We would definitely recommend Luke to anyone for all things telecoms – it’s great to have one guy to call for all phone related stuff and just know it will be sorted.
“Helped us to save up to 50%”
Over the last 2 years Luke has helped us with over 250 lines in more than 100 different buildings that we manage as a Strata Agency. He has helped us to save up to 50% on the line rental at some our buildings. He has helped us to manage the whole process from carrier selection to faults to organizing the direct debits. We continue to enjoy working with Luke.
“Luke was able to source pricing from Optus significantly better than any other proposals we received”
I met Luke in 2010 when we were considering our telephone and data needs for our growing company. I have maintained a professional relationship with Luke since that time and always turn to him for any of our Telco requirements in the first instance. I rarely need to go any further once Luke gets involved.
Luke helped us to design and implement a data network for our 30 different retails stores and head office. This was a significant improvement to the business and has helped immensely with our Point of Sale Data and internal communication. We had specific requirements around keeping the network private and having fast transfer speeds between our stores and head office. Luke displayed a true sense of partnership with our organisation and showed a level of understanding, care and commitment which is so rare and unique.
Luke was able to source pricing from Optus significantly better than any other proposals we received. Luke has also helped us with our landlines at all sites and implemented a solution that resulted in plans with free calls between all sites and free calls to all our company mobiles. We were able to reduce our monthly line rental and call costs by around 30%, which across all our stores is a considerable amount.
It was a tremendous source of comfort and assistance to entrust our Telco requirements to Luke and through his care and understanding, saved us a lot of time and effort allowing us to focus on our core corporate needs.
I would have no hesitation in recommending Luke’s services to any other business.